Customers imported to Retently can hold default or custom properties. Properties will be used to segment audience in NPS campaigns and filter NPS data.

Default properties include:

  • Name
  • Email address
  • Birthdate
  • Gender
  • Phone number
  • Tags
  • Company name
  • Company industry
  • Job title
  • Country
  • Country code
  • State
  • Region
  • City
  • Zip code
  • Time zone
  • Unsubscribed

You can map default properties with data imported from Intercom and create custom properties.

Learn more about mapping properties and creating new ones in our article “New Intercom Integration”.

Also, check our article “Improved audience segmentation” to learn how to filter your campaign audience using properties.

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