Contents:

The main section in the Dashboard is the CX score widgets, where you will track your customer's experience for one or more survey metrics that you're measuring.

The Dashboard can display up to four CX score widgets, one for each metric available for your to measure with Retently: NPS, 5-Star, CSAT, CES.

In Retently, a survey campaign measures a particular CX metric: NPS, 5-Star, CSAT, or CES.

If you have one or more campaigns measuring the same metric, for instance, NPS then the Dashboard will display only one NPS rating widget.

If you create one more campaign with a different metric, let's say 5-Stars, then the Dashboard will display another widget for the 5-Star metric.

A rating widget, by default, displays the overall score of a metric. This means that if you have multiple campaigns with the same metric, then the widget will show you a general score calculated based on the feedback that you have received in all these campaigns.

However, when needed, you can apply a Dashboard filter which will recalculate the data displayed in the rating widget. Learn more about Dashboard filters.

A widget includes the following elements:

You cannot remove rating widgets manually. They will disappear automatically if you delete the last survey campaign with a specific CX metric.