New DNS records required to continue sending surveys via Retently using a verified domain
Alex Bitca avatar
Written by Alex Bitca
Updated over a week ago

For each one of the domains that you have already verified in Retently (you can view them in your account), on top of the DNS records that you've already added when you initially verified your domains, you will need to add two new DKIM records and one DMARC record.

You can read the official tutorial provided by our Email Service Provider (Mandrill) or simply follow the instructions below.

Add two new DKIM records

Important: If you previously verified your domain via Mandrill, DO NOT DELETE the DKIM record you have previously added. Specifically, the one with the following details:

  • name: “mandrill._domainkey.yourdomain.com”

  • value: “v=DKIM1\; k=rsa\; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCrLHiExVd55zd/IQ/J/mRwSRMAocV/hMB3jXwaHH36d9NaVynQFYV8NaWi69c1veUtRzGt7yAioXqLj7Z4TeEUoOLgrKsn8YnckGs9i3B3tVFB+Ch/4mPhXWiNfNdynHWBcPcbJ8kjEQ2U8y78dHZj1YeRXXVvWob2OaKynO8/lQIDAQAB\”

You can delete it after February 2024.

Create two CNAME records:

  • one record with the name mte1._domainkey.yourdomain.com and with the value dkim1.mandrillapp.com

  • and another record with the name mte2._domainkey.yourdomain.com and the value dkim2.mandrillapp.com

Add a new DMARC record

Important: If your domain already has a DMARC record, then SKIP this step and DO NOT add a new DMARC record or modify the existing record. If you’re unsure, then you can use tools such as Dmarcian or MXtoolbox to check your domain’s records.

Create and save a TXT record in your DNS with the following data:

  • name: _dmarc.yourdomain.com

    • Note: Replace yourdomain.com with the domain you're setting up.

      Some domain hosts automatically add yourdomain.com after the initial value—contact your domain provider for any specifics.

  • and value: v=DMARC1; p=none

    • IMPORTANT: If your domain already has a DMARC record, DO NOT modify the value of the existing record, especially the “p=” part. Leave whatever was already written there.

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