Retently allows you to receive real-time Slack alerts whenever a new survey response is submitted. This helps your team stay on top of customer feedback without leaving Slack.
Connect Slack to Retently
To get started, you’ll need to connect your Slack workspace:
Go to Integrations in your Retently account
Find Slack and click Connect
Authorize access to your Slack workspace
Once connected, your Slack channels will become available for selection
Configure Slack alerts
Slack alerts are configured at the survey campaign level.
Open the survey campaign you want to configure
Go to the Alerts section
Choose Slack as the alert channel
Select the Slack channel where alerts should be sent
Send a test alert
After selecting a Slack channel, you can send a test alert to preview how messages will appear:
Click the Test button
A sample alert will be sent to the selected Slack channel
This helps you verify that everything is connected correctly and that alerts look as expected.
Choose alert format
You can control how much information is included in each Slack alert by selecting a display format:
Detailed (default)
Includes all available contact fields:
Name, email, phone number, job title, company, location
Any custom attributes
Displays the full survey response
This is the most comprehensive format.
Compact
Includes:
Name and email
Attributes block
Excludes:
Phone number, job title, company, and location
Displays the survey response
A balanced view with less noise.
Minimal
Includes:
Name and email only
Excludes:
All additional properties and attributes
Displays the survey response
Best for quick, distraction-free alerts.
Notes
You can select only one Slack channel for a single alert
Alerts are sent as messages from the user who connected the Slack integration
Make sure the selected Slack channel allows messages from the integration
IMPORTANT: If survey feedback is no longer delivered to your Slack channel, please reconnect the integration, or follow this step-by-step guide to reconnect the integration and resume notifications.
Manage your Feedback directly from Slack
Once you receive your first alert in Slack, it will look something like this:
On the top of the alert, you will see the name of the campaign from which it came. Next, the color on the left side (green in this particular case) indicates if the respondent is a Promoter, a Passive (orange), or a Detractor (red). The alert as well contains the name (if present) of the respondent, along with their email. Next, there is the score and the Feedback itself.
In the bottom row of the notification, you have the ability to "Open in Retently", which means that by clicking on this link, you will be redirected to the specific Feedback shown in the notification.
Next, you have two actions, "Star" and "Resolve" by clicking either of those, you are marking the respective Feedback in Retently. On top of that, directly from your Slack channel, you can assign this feedback to any of your team members withing Retently.
If you need help setting up Slack alerts or customizing your workflow, feel free to reach out to our support team.