If re-entering your credit card doesn't solve the problem, there are a few common avoidable errors to consider:

  1. Suspicious charge - Your bank might be suspicious of an unauthorized charge and therefore block the payment. If this happens to you, you can lift the block by calling your bank.

  2. Use a different card - If you have this possibility, change your payment information and try again.

  3. Contact us - If all else fails, contact us at support@retently.com and we will get in touch with our payment system provider and find out the reason of payment failure. 

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