Skip to main content
All CollectionsIntegrations
Manage inbound webhooks used to trigger surveys and update contact records in Retently
Manage inbound webhooks used to trigger surveys and update contact records in Retently
Alex Bitca avatar
Written by Alex Bitca
Updated over 7 months ago

You can view a list with all your webhooks on the Inbound Webhooks page.

A webhook will include the following details:

  • Webhook name: The webhook name that you gave it when creating manually, or that was generated automatically.

  • Integration: The service that the webhook will receive data from.

  • Scope: The functionality of the webhook.

  • Webhook link: The webhook link that you can copy and configure in another service (the selected integration).

  • Last run: Shows when the webhook has received data last time.

  • Actions:

    • Clone: Allows you to create a new webhook, with identical settings, but a new, unique, link.

    • Edit: Access the webhook edit mode.

    • Delete: Allows you to delete a webhook if it's not assigned to a survey campaign.

  • Status: Allows you to switch ON (activate) or switch OFF (deactivate) a webhook. Note: You will not be able to switch OFF a webhook that is assigned to an active survey campaign.

You can click on a webhook (or click the Edit icon) in order to access the edit mode. In the edit mode, you will see a section showing if this webhook is currently being used in a survey campaign.

Note: Only webhooks with the "Send survey" scope can be assigned to a campaign.

If the webhook is used in a campaign, you will see the name of the survey campaign displayed in the section. If the assigned campaign is active, then you will see a green dot next to the campaign's name, while if the campaign is deactivated, the dot will be red.

Did this answer your question?