From our Blog article you might already know that one of the most efficient ways to improve your reply rate is to send surveys from your domain, as the customer is already familiar with your brand.
In Retently, there are two ways to start sending surveys from your domain, it's either the Google Business Email account or Domain verification.
So what are the differences between these two?
Google Business Email Account
Pros:
Easy to integrate - in just 3 clicks;
Sends the email directly from your inbox;
You can easily see the connectivity status from the Domains and Emails Page.
Cons:
Unable to use a group email;
You will receive all the out of office and bounced notifications emails;
Works only with Google business accounts;
You can have only 10 mailboxes per account.
Domain Verification
Pros:
You can use any mailbox you have, including groups;
It can be used for any email provider, including Outlook, Zoho, and many others;
It's possible to have as many email accounts as you want;
Cons:
You will need to have access to your domain to set it up;
There is a lookup request limit you need to take into account when setting other tools;