Google reviews provide useful information and help your business stand out. Reviews show up next to your Business Profile in Maps and Search.
One great way to increase this number of reviews on Google is to use your promoters as a funnel. First, let's extract the Google Review link.
Google Review Link
Verify your Business Profile: This makes your business information show up on Maps, Search, and other Google services. To respond to a review, you must have a verified business.
Remind customers to leave reviews: Let them know it’s quick and easy to leave reviews. Business owners shouldn't offer incentives to customers to leave reviews. You can also get customers to leave reviews if you create and share a link.
Reply to reviews to build customer trust: Your customers will notice your business values their input if you read and reply to their reviews.
Value all reviews: Reviews are useful for potential customers when they’re honest and objective. Customers find a mix of positive and negative reviews more trustworthy. You can always respond to a review to show the customers that you care and provide additional context. If the review doesn't follow our posting guidelines, you can request its removal.
Share a link to leave a review
You can create and share a link for customers to leave reviews. To get customers to use the link:
Include it in thank you emails.
Add it at the end of a chat interaction.
Include it on your receipts.
Go to your Business Profile. Learn how to find your profile.
To find your review link:
With Google Search, select Ask for reviews.
With Google Maps, select Customers > Reviews > Get more reviews.
Copy and Save this link.
Embed the link on the "Thank you" Page
There are 2 ways in which you can share your Google link within Retently.
You can use this link to redirect all your Promoters to the Google Reviews page, by using the "Redirect to URL" option:
You can embed the link as a hyperlink and give an extra boost of motivation for your Promoters with a message offering them an additional incentive.
To hyperlink, first, write your message, then double-click on the words you wish to hyperlink and click on the hyperlink button (even though it looks gray, it is enabled and can be used).
Next, insert your link in the pop-up:
Make sure to save your changes and you are good to go!