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Automatically associate survey responses with Gladly conversations
Automatically associate survey responses with Gladly conversations
Alex Bitca avatar
Written by Alex Bitca
Updated over 4 months ago

When a customer answers a survey triggered by a Gladly conversation, the survey response widget in Retently will display a Gladly-branded button.

Clicking the button will redirect you to Gladly and to the conversation that has initiated the survey.

There isn't anything you need to do, as our system will automatically generate the conversation link when the survey is triggered.

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