When you integrate your Shopify store with our platform to trigger transactional surveys, key customer and order data is automatically stored and associated with survey responses.
You can view the Shopify data next to the corresponding survey response on the Feedback page. This integration ensures that every response is enriched with relevant customer and order information, helping you analyze feedback more effectively.
Take your analysis further by using Shopify data to filter the Feedback page. For example, you can:
- View responses related to a specific product or SKU.
- Focus on feedback from high-spending customers.
- Analyze responses from returning customers.
By leveraging these filters, you can easily identify trends, prioritize actionable insights, and make more informed decisions to improve your customer experience.