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Getting started with Retently
Getting started with Retently
13 articles in this collection
Written by
Alex Bitca
Audience Page
The Audience page stores all the customers that you have imported to your account.
Written by
Alex Bitca
Updated over a week ago
CSV files not displayed correctly in Microsoft Excel
Written by
Alex Bitca
Updated over a week ago
How to change the Account Owner
Written by
Alex Bitca
Updated over a week ago
Dashboard page
On the Dashboard page, you can view your CX metrics, survey campaign reports, and the latest feedback.
Written by
Alex Bitca
Updated over a week ago
Outbox page
Written by
Alex Bitca
Updated over a week ago
Export responses and customers data
Learn how to download or share via email responses or customers, in a CSV or PDF file.
Written by
Alex Bitca
Updated over a week ago
Efficient Notifications examples
Create one or two notifications to keep you informed about all your NPS updates
Written by
Alex Bitca
Updated over a week ago
Random NPS scores posted by antivirus systems
Antivirus systems clicked on score links which resulted in inaccurate data.
Written by
Alex Bitca
Updated over a week ago
The Reports page
Written by
Alex Bitca
Updated over a week ago
Survey templates
Learn how to create new survey templates, manage existing ones and set the default template for your NPS campaign
Written by
Alex Bitca
Updated over a week ago
How NPS data is calculated on the Dashboard?
Since there seems to be a certain level of confusion regarding NPS data, we've decided to clarify it with this article.
Written by
Alex Bitca
Updated over a week ago
Customers
Difference between customer tags and customer properties
Written by
Alex Bitca
Updated over a week ago
Sending surveys
How to test email survey templates
Written by
Alex Bitca
Updated over a week ago