Getting started with Retently

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15 articles in this collection
Written by Alex Bitca

How to select and delete customers, feedback, outbox records

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Written by Alex Bitca
Updated this week

Export Outbox records to a CSV file

Learn how to download or share via email outbox messages you have sent to customers.
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Written by Alex Bitca
Updated over a week ago

Audience Page

The Audience page stores all the customers that you have imported to your account.
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Written by Alex Bitca
Updated over a week ago

CSV files not displayed correctly in Microsoft Excel

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Written by Alex Bitca
Updated over a week ago

How to change the Account Owner

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Written by Alex Bitca
Updated over a week ago

Dashboard page

On the Dashboard page, you can view your CX metrics, survey campaign reports, and the latest feedback.
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Written by Alex Bitca
Updated over a week ago

Outbox page

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Written by Alex Bitca
Updated over a week ago

Export responses and customers data

Learn how to download or share via email responses or customers, in a CSV or PDF file.
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Written by Alex Bitca
Updated over a week ago

Efficient Notifications examples

Create one or two notifications to keep you informed about all your NPS updates
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Written by Alex Bitca
Updated over a week ago

Random scores posted by antivirus systems

Antivirus systems clicked on score links which resulted in inaccurate data.
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Written by Alex Bitca
Updated this week

The Reports page

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Written by Alex Bitca
Updated over a week ago

Survey templates

Learn how to create new survey templates, manage existing ones and set the default template for your NPS campaign
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Written by Alex Bitca
Updated over a week ago

How NPS data is calculated on the Dashboard?

Since there seems to be a certain level of confusion regarding NPS data, we've decided to clarify it with this article.
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Written by Alex Bitca
Updated over a week ago