Getting started with Retently

How to select and delete customers, feedback, outbox records

Written by Alex Bitca
Updated this week

Export Outbox records to a CSV file

Learn how to download or share via email outbox messages you have sent to customers.

Written by Alex Bitca
Updated over a week ago

Audience Page

The Audience page stores all the customers that you have imported to your account.

Written by Alex Bitca
Updated over a week ago

CSV files not displayed correctly in Microsoft Excel

Written by Alex Bitca
Updated over a week ago

How to change the Account Owner

Written by Alex Bitca
Updated over a week ago

Dashboard page

On the Dashboard page, you can view your CX metrics, survey campaign reports, and the latest feedback.

Written by Alex Bitca
Updated over a week ago

Outbox page

Written by Alex Bitca
Updated over a week ago

Export responses and customers data

Learn how to download or share via email responses or customers, in a CSV or PDF file.

Written by Alex Bitca
Updated over a week ago

Efficient Notifications examples

Create one or two notifications to keep you informed about all your NPS updates

Written by Alex Bitca
Updated over a week ago

Random scores posted by antivirus systems

Antivirus systems clicked on score links which resulted in inaccurate data.

Written by Alex Bitca
Updated this week

The Reports page

Written by Alex Bitca
Updated over a week ago

Survey templates

Learn how to create new survey templates, manage existing ones and set the default template for your NPS campaign

Written by Alex Bitca
Updated over a week ago

How NPS data is calculated on the Dashboard?

Since there seems to be a certain level of confusion regarding NPS data, we've decided to clarify it with this article.

Written by Alex Bitca
Updated over a week ago

Difference between customer tags and customer properties

Written by Alex Bitca
Updated over a week ago

How to test email survey templates

Written by Alex Bitca
Updated over a week ago