Getting started with Retently

How to select and delete customers, feedback, outbox records

Written by Alex Bitca
Updated over a week ago

Export Outbox records to a CSV file

Learn how to download or share via email outbox messages you have sent to customers.

Written by Alex Bitca
Updated over a week ago

Audience Page

The Audience page stores all the customers that you have imported to your account.

Written by Alex Bitca
Updated over a week ago

CSV files not displayed correctly in Microsoft Excel

Written by Alex Bitca
Updated over a week ago

How to change the Account Owner

Written by Alex Bitca
Updated over a week ago

Dashboard page

On the Dashboard page, you can view your CX metrics, survey campaign reports, and the latest feedback.

Written by Alex Bitca
Updated over a week ago

Outbox page

Written by Alex Bitca
Updated over a week ago

Export responses and customers data

Learn how to download or share via email responses or customers, in a CSV or PDF file.

Written by Alex Bitca
Updated over a week ago

Efficient Notifications examples

Create one or two notifications to keep you informed about all your NPS updates

Written by Alex Bitca
Updated over a week ago

Random scores posted by antivirus systems

Antivirus systems clicked on score links which resulted in inaccurate data.

Written by Alex Bitca
Updated over a week ago

The Reports page

Written by Alex Bitca
Updated over a week ago

Survey templates

Learn how to create new survey templates, manage existing ones and set the default template for your NPS campaign

Written by Alex Bitca
Updated over a week ago

How NPS data is calculated on the Dashboard?

Since there seems to be a certain level of confusion regarding NPS data, we've decided to clarify it with this article.

Written by Alex Bitca
Updated over a week ago

Difference between customer tags and customer properties

Written by Alex Bitca
Updated over a week ago

How to test email survey templates

Written by Alex Bitca
Updated over a week ago