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Difference Between Ecommerce and B2B Plans
Difference Between Ecommerce and B2B Plans
Alex Bitca avatar
Written by Alex Bitca
Updated over a month ago

Our pricing plans are grouped into Ecommerce and B2B to provide tailored integrations and features for each customer segment.

Ecommerce Plans

Designed for online stores and retail businesses, Ecommerce plans offer:

  • Exclusive Ecommerce Integrations – Connect with Shopify, Gorgias, Klaviyo, Gladly, Kustomer, and Yotpo to streamline your customer experience.

  • Order Data Syncing – Link survey responses to specific orders, providing full context on customer feedback.

  • Survey Automation for Ecommerce – Trigger surveys based on order status, support interactions, and customer milestones.

B2B Plans

Tailored for businesses with longer sales cycles and account-based relationships, B2B plans include:

  • CRM Integrations – Connect with HubSpot, Pipedrive, and other B2B platforms for seamless data sync.

  • Company-Level CX Scores – Track satisfaction at the company level, not just individual contacts.

  • Recurring Surveys – Automate periodic surveys to measure long-term customer engagement.

If your current subscription doesn't fit your industry or business model, we will proactively switch you to an equivalent subscription in the other category to ensure that our product fully meets your business needs and you receive the appropriate assistance.

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