The Queue page shows a list of transactional email surveys that were triggered by events via API, Zapier, or transactional integrations, but weren’t sent yet due to the configured delay in the campaign’s Trigger section.

The purpose of this page is to provide a very simple way to:

Important Note: Be aware that only the records for transactional email surveys triggered after Release Date (May 26, 2022) will be displayed on this page. No queue records would be listed if your transactional email campaign was triggered before this date.

Table of contents

If you’re surveying your contacts in transactional campaigns with the “Delay” option activated, then all the delayed surveys will be listed on the Queue page. Each list row, which we will be referring to as the "queue record", contains details about the respondent and the survey.

Each list row will contain the following data:

Checkbox - allows you to select one or multiple records for further actions, such as canceling surveys or sending them immediately, ahead of the scheduled time;

Respondent’s profile information - displays the contact’s name, job title, and company name. If there is no name associated with the contact, then their email address will be displayed instead; you can also click the name of a respondent to access their profile.

Trigger relative timestamp - displays how much time has passed since the moment the survey was triggered by an external event. You can see the exact time and date in a tooltip that appears when hovering over the timestamp with your mouse.

Campaign name - the name of the campaign the survey was triggered in;

Event source - shows you what external service has triggered the survey, such as an API request, a Zapier automation, or an event fired in a webhook integration.

Schedule relative timestamp - displays how much time is left until the delayed survey will be sent.

Survey Stats give you a quick overview of the total number of scheduled surveys as well as for specific time frames:

Each block is a separate period that may be used as a fast filter to show your survey records just for the selected data range.

If you have multiple queues across different survey campaigns, the list can get crowded and span many pages.

To manage them you can use the filters and sort options from the top of your queue page. They will segment records by campaigns, the date they were triggered, or the date the survey is scheduled to be sent.

Triggered Date Range - allows you to filter your records by a preset or custom date range when the survey was triggered.

Scheduled Date Range - allows you to filter your records by a preset or custom date range when a survey is scheduled to be sent.

Campaigns - this allows you to view only the surveys that were delivered in a specific campaign or campaigns. You can choose multiple campaigns by using advanced options in this filter.

Sort - allows you to sort all records in ascending or descending order based on the time when surveys were triggered or scheduled.

Search - you can also find records by typing the contact name or email address.

Reset - It is only displayed when you apply any filter, and it resets all filters to their default condition.

Here, you may cancel or choose to send immediately any of the delayed surveys. There are 2 methods for doing so:

Choose a Specific Record and use the action menu (click the 3 dots icon) on the extreme-right side of the row.

Select one or multiple records, for a bulk action menu to be displayed, where you can choose to send or cancel surveys.

Select multiple records by hovering over the left side of the contact's name. A checkbox will be displayed; you may select it. If you want to choose all the records on the page, click the checkbox from the filters menu.

Surveys can have the postponed status for a few reasons:

You will see the Failed Status on the Queue page, only if the email token has expired. In this case, the account owner will receive an email stating the details and the necessary next steps needed to fix this. After you fix the email token, you can either Resend all the failed surveys manually, either in bulk or just click the "Resend Failed Surveys" button.