Skip to main content
All CollectionsGetting started with RetentlyResponses
Optimizing Topics for AI Feedback Classification
Optimizing Topics for AI Feedback Classification
Alex Bitca avatar
Written by Alex Bitca
Updated over a year ago

To ensure accurate feedback classification, our system limits the number of topics that can be sent to the AI to a maximum of 50. If you have more than 50 topics selected, the system will automatically pick only 50 from the list, potentially leaving out more relevant topics. This could lead to less accurate classifications. To avoid this, we recommend maintaining an organized topics list with no more than 50 topics selected for AI use.

Actions to Optimize Your Topics List

  • Merge Topics: If you have multiple topics with similar or identical meanings, consider merging them. To do this, select the topics you want to combine, open the menu in the top-right corner, and choose the "Merge topics" option. This will consolidate the selected topics into one.

  • Delete Unnecessary Topics: Review your topics list for redundancy. If you find topics that are rarely used or unnecessary, you can delete them to streamline your list.

  • Create New Topics: If you identify a missing topic that should be included, you can create it. When doing so, be sure to toggle ON the AI option to ensure the new topic is included in feedback classification.

Finalizing Your Topics List

Once you've refined your topics list, ensure that only the necessary topics are selected for AI analysis. You can add or remove topics individually or perform this action in bulk to optimize your classification accuracy.

Did this answer your question?