Replying to survey responses is essential, but writing thoughtful, personalized replies for each one can take time. Reply with AI helps you respond instantly, while still keeping your tone consistent and human.
What it does
With a single click, the AI generates a reply tailored to:
The respondent’s feedback (positive, neutral, or negative)
Your past replies to similar responses
The overall context of the conversation
The result feels like something you would write yourself, without starting from scratch.
How to use it
Open a survey response
Click Reply with AI from the response's menu
Review the generated message
Edit, refine, or send
Customize the reply
You stay in control of the final message:
Regenerate if you want a different version
Add a custom prompt to guide the tone or content
Use quick options like:
Make it shorter
Make it warmer
Manually edit the text before sending
You can also use the thumbs up/down icons to further train the AI to help it understand when a reply was generated up to your expectations or not, as it will use this feedback for future replies.
Learns from your replies
Once you send a reply, it becomes part of the AI’s context. Future suggestions will better match your style, tone, and approach over time.
Why use it
Save time on repetitive replies
Keep communication consistent across your team
Close the feedback loop faster, without sacrificing quality
This works across all response types, helping you handle both positive feedback and critical responses with the same level of care and consistency.