Feedback management, segmentation
Learn how you can manage and segment your Feedback
Feedback page
Manual feedback email reply
Export a CSV file with survey responsesLearn how to download or share via email feedback you received from customers.
Forward feedback via email
Add feedback manually
Edit customer feedback
The feedback widget is not displaying all questions from the template
Why some feedback questions start with an asterisk symbol
Update historical customer attributes in survey feedback and outbox recordsUpdate the customer historical attributes saved in survey responses and outbox records.
Analytics pageGet to know how to use the Analytics page and its features.
Save and manage filters
Feedback notesEnrich customer feedback with more details, share context and exchange ideas with your colleagues.
Random scores posted by antivirus systemsAntivirus systems clicked on rating links which resulted in inaccurate data.
How to start a new conversation with a customer?
Import historical feedback
Manage Feedback Topics and Tags through Zapier
Convert feedback topics to feedback tags
Feedback topics
Feedback tags
Fix broken trends and filters that use topics or tags that have been merged or renamed
View starred survey responses
OpenAI integration and topics management FAQs
Exporting survey data
Macros for manual survey response replies
Reply intent note in the manual response reply modal