Feedback management, segmentation
Learn how you can manage and segment your Feedback
By Grigore and 1 other2 authors27 articles
- Feedback page
- Manual feedback email reply
- Export a CSV file with survey responsesLearn how to download or share via email feedback you received from customers.
- Forward feedback via email
- Add feedback manually
- Edit customer feedback
- The feedback widget is not displaying all questions from the template
- Why some feedback questions start with an asterisk symbol
- Update historical customer attributes in survey feedback and outbox recordsUpdate the customer historical attributes saved in survey responses and outbox records.
- Analytics pageGet to know how to use the Analytics page and its features.
- Save and manage filters
- Feedback notesEnrich customer feedback with more details, share context and exchange ideas with your colleagues.
- Random scores posted by antivirus systemsAntivirus systems clicked on rating links which resulted in inaccurate data.
- How to start a new conversation with a customer?
- Import historical feedback
- Manage Feedback Topics and Tags through Zapier
- Convert feedback topics to feedback tags
- Feedback topics
- Feedback tags
- Fix broken trends and filters that use topics or tags that have been merged or renamed
- View starred survey responses
- OpenAI integration and topics management FAQs
- Exporting survey data
- Macros for manual survey response replies
- Reply intent note in the manual response reply modal
- Reply with AI
- Set Up Campaign-Specific Topics for AI ClassificationLearn how to assign a custom topic list to a campaign so AI classification uses only the topics relevant to that campaign instead of the global list.