All Collections
Feedback management, segmentation
Fix broken trends and filters that use topics or tags that have been merged or renamed
Fix broken trends and filters that use topics or tags that have been merged or renamed
Alex Bitca avatar
Written by Alex Bitca
Updated over a week ago

When merging or renaming tags and topics, the existing filters and trends stop getting the existing values from them. What you will see in this case is a Filter or a Trend with 0 Results.

Fixing a broken Trend

To fix a broke Trend, first, you need to go to the Trends Page; next, find the broken trend and click on the Burger Menu on its right.

Click "Edit Trend", and change the topic or tag to the new one from the dropdown menu.

Click save and your Trend will start calculating the data right away.

Fixing a broken Filter

First, go to the page where you have the broken Filter. In the example below, we are using the Feedback Page. Click on the broken filter first.

Next, open the existing filters of it cli clicking on "Filtered".

Replace the broken topic with the correct one from the dropdown and click Apply.

Click on Save Filter and in the pop-up leave the option "Save changes to the filter" and click Save again.

Did this answer your question?