When you import feedback into Retently, those imported records count toward your survey throttling the same way responses collected by Retently do. If a contact has imported feedback dated inside your throttle window, that contact is suppressed from being surveyed again until the window passes.

This article answers the most common questions about how the two features interact.

Yes. Imported feedback is treated exactly like feedback Retently collected directly. If you have a throttle set to something like any campaign within 90 days and you import a contact whose feedback is dated within those 90 days, that contact will not be surveyed again until the window closes.

You do not need to configure anything extra. As soon as the feedback is imported, it starts counting toward the throttle.

The throttle measures from the date in your import file, the date the feedback actually happened, not the day you uploaded it.

This distinction matters:

So importing old feedback will not lock contacts out of upcoming surveys, while importing recent feedback will.

No. Imported feedback counts toward throttling no matter what state the import campaign is in. The campaign can be enabled, disabled, or even deleted, and the imported records still suppress those contacts from being surveyed again inside the window.

The throttle only cares that a contact has recent feedback on file. It does not check which campaign that feedback came from or whether that campaign is still running.

Always include a date column in your import file that reflects when the feedback actually happened.

If your import is missing date information, Retently falls back to the upload time. That makes every imported contact look like they just gave feedback today, which would throttle your entire imported list for the full window. A response date (or send date) in the file prevents this and keeps throttling accurate.