Survey campaigns

Learn how to create multiple Relationship and Transactional NPS campaigns, set notifications for new responses and automatically follow-up on customer feedback.

25 articles in this collection
Written by Alex Bitca and Grigore Raileanu

Include hyperlinks in autoresponders

Written by Alex Bitca
Updated over a week ago

Survey autoresponders

Written by Alex Bitca
Updated over a week ago

Set up Freshservice transactional surveys

Written by Alex Bitca
Updated over a week ago

How to configure autoresponders in a survey campaign

Written by Alex Bitca
Updated over a week ago

Automated topic & sentiment classification

Automatically analyze your text feedback and categorize it into industry-specific topics and identify the feedback sentiment.

Written by Alex Bitca
Updated over a week ago

Add HubSpot email personalization token to a Retently link survey

Written by Alex Bitca
Updated over a week ago

Export survey data via webhooks

Written by Alex Bitca
Updated over a week ago

Resend surveys on the Outbox page

Written by Alex Bitca
Updated over a week ago

Customer properties management via surveys by link

Written by Alex Bitca
Updated over a week ago

Use the "Last survey date" audience filter in transactional campaigns

Written by Alex Bitca
Updated over a week ago

Regular in-app campaign schedule setup

Written by Alex Bitca
Updated over a week ago

Regular email campaign schedule setup

Written by Alex Bitca
Updated over a week ago

Create a transactional survey campaign with Zapier

Written by Alex Bitca
Updated over a week ago

Customer Experience metrics - NPS, CSAT, CES, 5-STAR

Written by Alex Bitca
Updated over a week ago

Get started with transactional email campaigns

Written by Alex Bitca
Updated over a week ago

Set up and distribute surveys by link

Written by Grigore Raileanu
Updated over a week ago

Troubleshooting in-app campaigns

Written by Alex Bitca
Updated over a week ago

Set up and distribute anonymous surveys by link

Written by Alex Bitca
Updated over a week ago

Set up the in-app (web) campaign script

Written by Alex Bitca
Updated over a week ago

Notifications and workflows are not working

Make sure your notifications and workflows are enabled as well as your campaign.

Written by Alex Bitca
Updated over a week ago

Transactional in-app NPS campaign setup

Display an in-app NPS survey whenever a customer triggers an event in your web application.

Written by Alex Bitca
Updated over a week ago

Send email NPS surveys manually

Select one or more customers, and manually include them in a campaign to send an email survey.

Written by Alex Bitca
Updated over a week ago

Improved audience segmentation

Written by Alex Bitca
Updated over a week ago

Regular in-app (web) NPS campaign setup

Trigger in-app NPS surveys in your web application, on a regular basis.

Written by Alex Bitca
Updated over a week ago

Regular email NPS campaign setup

Send your customers email NPS surveys on a regular basis.

Written by Alex Bitca
Updated over a week ago