Survey campaigns

Learn how to create multiple Relationship and Transactional NPS campaigns, set notifications for new responses and automatically follow-up on customer feedback.

25 articles in this collection
Written by Alex Bitca and Grigore Raileanu

Include hyperlinks in autoresponders

Written by Alex Bitca
Updated today

Survey autoresponders

Written by Alex Bitca
Updated over a week ago

Set up Freshservice transactional surveys

Written by Alex Bitca
Updated over a week ago

How to configure autoresponders in a survey campaign

Written by Alex Bitca
Updated over a week ago

Automated topic & sentiment classification

Automatically analyze your text feedback and categorize it into industry-specific topics and identify the feedback sentiment.

Written by Alex Bitca
Updated over a week ago

Add HubSpot email personalization token to a Retently link survey

Written by Alex Bitca
Updated over a week ago

Export survey data via webhooks

Written by Alex Bitca
Updated over a week ago

Resend surveys on the Outbox page

Written by Alex Bitca
Updated over a week ago

Customer properties management via surveys by link

Written by Alex Bitca
Updated over a week ago

Use the "Last survey date" audience filter in transactional campaigns

Written by Alex Bitca
Updated over a week ago

Regular in-app campaign schedule setup

Written by Alex Bitca
Updated over a week ago

Regular email campaign schedule setup

Written by Alex Bitca
Updated over a week ago

Create a transactional survey campaign with Zapier

Written by Alex Bitca
Updated over a week ago

Customer Experience metrics - NPS, CSAT, CES, 5-STAR

Written by Alex Bitca
Updated over a week ago

Get started with transactional email campaigns

Written by Alex Bitca
Updated over a week ago

Set up and distribute surveys by link

Written by Grigore Raileanu
Updated over a week ago

Troubleshooting in-app campaigns

Written by Alex Bitca
Updated over a week ago

Set up and distribute anonymous surveys by link

Written by Alex Bitca
Updated over a week ago

Set up the in-app (web) campaign script

Written by Alex Bitca
Updated over a week ago

Notifications and workflows are not working

Make sure your notifications and workflows are enabled as well as your campaign.

Written by Alex Bitca
Updated over a week ago

Transactional in-app NPS campaign setup

Display an in-app NPS survey whenever a customer triggers an event in your web application.

Written by Alex Bitca
Updated over a week ago

Send email NPS surveys manually

Select one or more customers, and manually include them in a campaign to send an email survey.

Written by Alex Bitca
Updated over a week ago

Improved audience segmentation

Written by Alex Bitca
Updated over a week ago

Regular in-app (web) NPS campaign setup

Trigger in-app NPS surveys in your web application, on a regular basis.

Written by Alex Bitca
Updated over a week ago

Regular email NPS campaign setup

Send your customers email NPS surveys on a regular basis.

Written by Alex Bitca
Updated over a week ago