Survey campaigns
Learn how to create multiple Relationship and Transactional NPS campaigns, set notifications for new responses and automatically follow-up on customer feedback.
By Alex and 1 other2 authors57 articles
Adjusting the survey time frame option
Deliver transactional (event-based) in-app surveys
About survey throttling
Contact data mapping via the generic inbound webhook
Trigger transactional surveys via Segment events
Scheduling Surveys in a Campaign with No Audience Rules
Collecting Customer Feedback via Gorgias via Survey Links
Understanding campaign audience filters
Daily Survey Limit Reset Time
How to Set Up an Inline Survey in Retently
Kiosk Mode: Collecting Feedback on Shared DevicesHow to set up a survey kiosk on a shared tablet or screen so multiple people can respond in sequence, with automatic resets between respondents.
Send email surveys on a recurring basisThis tutorial will help you configure a regular email survey campaign.
Installing your in-app survey through Google Tag Manager
Regular email campaign schedule setup
Display in-app (web) surveys in your web-application
Regular in-app campaign schedule setup
In-app survey template management
In-app survey script installation
Audience Sampling
Survey throttle and how it can help over-surveying
Get started with transactional email campaigns
Set up Salesforce transactional email surveys (using Salesforce's Flow)
Migrate Salesforce Workflow Rules to Flows
Create a transactional survey campaign with Zapier
Set up Chargebee transactional email surveys
Set up Freshservice transactional surveys
About transactional survey trigger services
Transactional survey trigger via Salesforce
Transactional survey trigger via Chargebee
Transactional survey trigger via Shopify
Transactional survey trigger via Freshdesk
Transactional survey trigger via Zendesk
Transactional surveys triggered via HubSpot events
Transactional survey trigger via Zapier
Transactional survey trigger via API
Send transactional (event-triggered) surveys based Zoho CRM events
Trigger transactional surveys based on Klaviyo Flow events
Set up Shopify transactional email surveys
Trigger transactional surveys based on Yotpo SMS & Email Flow events
Customer Experience metrics you can track with Retently
Survey reminders
Use the "Last survey date" audience filter in transactional campaigns
Export survey data to external systems via outbound webhook linksSet up your Retently campaign Alerts to be always notified of your survey scores
How to configure autoresponders in a survey campaign
Survey autoreplies
Improved audience segmentation
Automated topic & sentiment classificationAutomatically analyze your text feedback and categorize it into industry-specific topics and identify the feedback sentiment.
Alerts are not workingMake sure your alerts are enabled and your campaign is turned on.
How to activate email notifications?
Filter alerts, autoreplies, and webhook data using contact attributes
Filter alerts by topics assigned to responses