Customer Experience metrics you can track with Retently
Survey reminders
Use the "Last survey date" audience filter in transactional campaigns
Export survey data to external systems via outbound webhook linksSet up your Retently campaign Alerts to be always notified of your survey scores
How to configure autoresponders in a survey campaign
Survey autoreplies
Improved audience segmentation
Automated topic & sentiment classificationAutomatically analyze your text feedback and categorize it into industry-specific topics and identify the feedback sentiment.
Alerts are not workingMake sure your alerts are enabled and your campaign is turned on.
How to activate email notifications?
Filter alerts, autoreplies, and webhook data using contact attributes
Filter alerts by topics assigned to responses