Some survey campaigns will include the "Survey time frame" option:
Email/in-app regular campaigns: The option is available in the "Schedule" section of the campaign builder.
Email/in-app transactional campaigns: The option is available in the "Trigger" section of the campaign builder.
The "Survey time frame" option gives you the possibility to hand-pick a custom range of days and hours when the email survey should be sent or the in-app survey should be delivered to contacts.
For example, if you need the survey to be delivered on particular days only, for example, Wednesdays through Fridays, then you can adjust this in the "Time frame" section.
Or you can give your survey a larger (or a narrower) delivery window by adjusting the time range.
To give an example to understand the use of this feature better: Let's say you have a recurring survey scheduled to be sent every 90 days. Some contacts will inevitably match the schedule to receive the survey during the weekend or during the night time, which would result in a missed opportunity, as chances are that the contact will ignore the survey. The "Time frame" option gives you the possibility to exclude low-performing days (such as weekends) and configure a specific time range for the survey (for example, office hours).
Note: Please keep in mind that the email regular campaign will have a default "Time frame" configuration, which you can further adjust. On the other hand, the transactional email, and regular/transactional in-app campaigns, by default, are configured to send the survey no matter what day or hour it is. Therefore you will need to specifically activate the "Time frame" option to have more control over when your surveys are delivered.
If a survey is scheduled to be sent outside of the configured "Time frame" then our system will automatically queue it and will deliver the survey at the next available "Time frame" window. Learn more about the Queue page.