Transactional surveys are sent when an external event is triggered. In simpler words, when something happens outside of Retently, a survey is triggered.

Retently email and in-app transactional surveys can be triggered by multiple external services.

In this article, we will cover how you can trigger a survey via our API.

Triggering surveys via API usually means that your engineers will have to track an event in your web application and call our transactional survey API endpoint when the survey should be sent to a web application user.

Feel free to forward our detailed API documentation to your engineers: https://www.retently.com/api/#api-send-transactional-survey.

Click here to learn about other trigger services that we’re supporting.