Slack digests send a recurring summary of your survey scores straight into Slack. Instead of a message for every single response, you get one scheduled recap (daily, weekly, monthly, or quarterly) with your latest score, how it is trending, and how your respondents break down. It is the fastest way to keep a whole channel in the loop without anyone logging into Retently.
Digests vs. alerts
Retently can send two different things to Slack, and they serve opposite purposes:
Alerts fire immediately, one message per new response. You use them to react to individual feedback as it arrives (for example, a new Detractor). Alerts are configured inside a campaign. See Set up Slack alerts.
Digests are scheduled summaries. They do not show individual responses. Instead they roll everything up into a single recurring message with your overall score and trend.
Use alerts when you want to act on single responses. Use digests when you want a regular pulse on how a metric is doing.
Before you start: connect Slack
Slack digests need your Slack workspace connected to Retently. If you already use Slack alerts, you are ready. If not, open the Integrations page, click Connect next to Slack, and authorize Retently to post to your workspace. That is the only setup step. Once Slack is connected, you can create as many digests as you want.
Where to find Slack digests
Go to Settings → Digests and open the Slack tab. This page lists every Slack digest in your account and has an Add Slack digest button for creating a new one.
Create a digest
Click Add Slack digest and set the following:
Metric: the score the digest reports (NPS, CSAT, CES, and so on). Only the metrics your account actually uses are available. If your account uses a single metric, it is selected for you.
Campaigns: send the digest for all campaigns of that metric, or pick one or several specific campaigns.
Frequency: how often the digest is sent: Daily, Weekly, Monthly, or Quarterly.
Send time: the time of day the digest goes out, in your account's time zone.
Slack channels: one or more channels (or direct messages) that should receive this digest.
Each digest is independent. You can create several, each with its own metric, schedule, and channels. For example, a daily NPS digest to #cx-team and a weekly CSAT digest to #support.
Send a test first
Before you turn a digest on, click Send test digest. Retently posts a sample message to the channels you selected, so you can confirm it lands in the right place and looks the way you expect. The test uses sample numbers and is clearly labeled, so no real data is shared. Once you are happy, save the digest to schedule it.
What a digest looks like
A Slack digest is a short, at-a-glance message. It includes:
A title with the period it covers, for example Daily summary from yesterday.
Your 30-day score, with the score for the current period next to it for comparison (yesterday, this week, this month, and so on). The 30-day figure keeps the headline stable while the comparison shows recent movement.
The respondent breakdown for the period: how many were satisfied, neutral, or unsatisfied (Promoters, Passives, and Detractors for NPS, or the equivalent split for your metric), shown as a simple bar with percentages.
Two links: View all responses in Retently to open the underlying feedback, and Manage this digest in Retently to jump straight to the digest's settings.
If a period had no new responses, the digest still posts your standing 30-day score and notes that there were none.
Digests are shared
Slack digests belong to the account, not to you personally. Any user in your Retently account can see, edit, pause, or delete every Slack digest. On the Slack side, everyone in a channel you post to can see the digest and its scores. Keep this shared visibility in mind when you choose which channels receive a digest. Individual customer comments are never shown in the message itself, they stay behind the View all responses link, which requires Retently access.