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Customer management, segmentation
How to view customers who opted out from your surveys
How to view customers who opted out from your surveys

Unsubscribers

Alex Bitca avatar
Written by Alex Bitca
Updated over a week ago

You can view respondents who unsubscribed and the invoked reason on the Contacts page. Go to the Contacts page, scroll through your customers listing page, and check if you have the specific yellow tag [UNSUBSCRIBED].
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In case you have a large audience and scrolling through the whole list takes a lot of time, you have the option to use the filter option and select only the Unsubscribed customers. In the right corner of your Contacts menu, just click on the Opted Out filter.

By hovering your mouse indicator on it you can also notice the invoked reason for unsubscribing.

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