You can find the Export menu on Responses and on Customers page. On the Responses page your will only be able to export responses, while on the Customers page you will only be able to export your customers.

To open the menu, simply click on the export button.

You are given two options:

  • Export filtered - Will export your responses or customers list with all the filters applied.
  • Export all - Will export all your responses or customers list, no matter how it was filtered.

After you've chosen an export type, you will access the export configuration menu.

Here you can choose one or both file formats: 1) a CSV file or 2) a PDF file.
The next step is to choose how you want to get the results. You can select to download the report or/and send it via email.

When you're done, click on the Export button and wait a few seconds for your report to generate.

Reports will be generated in a .zip file you will have to unzip on your computer. 

Responses export includes:

  • Customer's first and last names
  • Customer's email address
  • Customer's company name
  • Customer's tags
  • Customer's NPS score
  • Customer's text feedback (if available)
  • Response tags
  • Response date
  • Response status (ex. ignored responses)

Customers export includes:

  • Customer's first and last names
  • Customer's email address
  • Customer's company name
  • Customer's tags
  • Customer's last NPS score
  • Customer's last text feedback (if available)
  • Customer's status (ex. sent, opened, responses, unsubscribed etc.)
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