Navigate to the Audience page and find an export button on your top right corner.

Learn more about the Audience page.

You have two options:

  • Export filtered customers - will export all your customers with all the filters applied;

  • Export all - will export all customers, no matter how it was filtered.

The ‘Export filtered customers’ option allows you to export only feedback that falls under the filter.

The following popup allows you to export feedback to the .csv file and send it via email. Click on the Export button and wait a few seconds for your file to be generated.

NOTE: Please pay attention that the export will contain customers and only the last score. It means, for instance, if a customer provided you with several scores via survey during some period of time - only the last score will be exported to the file.

The .csv file contains following fields:

  • First name;

  • Last name;

  • Email;

  • Phone;

  • Company;

  • Job title;

  • Country;

  • State;

  • City;

  • Customer tags;

  • Phone number;

  • Opted-out;

  • Deliverable;

  • Last survey date;

  • Last score;

  • Last score type;

  • Last feedback.

  • *{customer tags};

  • *{custom properties}.

*{customer tags} and {custom properties} - any custom attributes that are assigned to a response will also be exported in the CSV file.

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