You can view unsubscribed contacts on the Contacts page; they will have an "Unsubscribed" label assigned. Learn how to resubscribe contacts.

You can filter and view all unsubscribed contacts by clicking the "Opted Out" quick filter on the Contacts page.

There are two ways a contact can be unsubscribed from receiving surveys sent from your Retently account:

The contact can unsubscribe by clicking the "Unsubscribe" link from a survey's footer.

A Retently user can unsubscribe contacts manually from the Contacts page by accessing the [•••] menu and choosing the "Unsubscribe" option.

If needed, the user can select multiple contacts and access the bulk "Actions" menu, and choose the "Unsubscribe" option.

Alternatively, the user can unsubscribe a contact from the contact's profile by accessing the [•••] menu and choosing the "Unsubscribe" option.