The answers to the most Frequently Asked Questions
Why my Slack notifications are not being sent?
Why do I have less feedback on the Dashboard?
Why does your IP address require additional verification?
SPF and DKIM troubleshooting and FAQ
How to reset your account's password
Troubleshoot in-app campaigns
Understanding trial account suspension and manual verification
How to recall a survey
FAQ: How to merge two contacts' data
Contacts and Outbox Data Retention Policy
How to clone a survey
Troubleshooting: Surveys are not being sent immediately
How to resend surveys on the Outbox page?
Why do I see my email address instead of the sender's name in Gmail?Due to Google’s safety algorithms for new email addresses, the sender’s e-mail address might be shown instead of the sender’s name.
Why is there a 2,000 daily survey limit?
Understanding the Mandatory Survey Question Feature
Outbox Historical Delivery Stats Page