FAQ
The answers to the most Frequently Asked Questions
By Alex and 1 other2 authors24 articles
- Why my Slack notifications are not being sent?
- Why do I have less feedback on the Dashboard?
- Why does your IP address require additional verification?
- SPF and DKIM troubleshooting and FAQ
- How to reset your account's password
- Troubleshoot in-app campaigns
- Understanding trial account suspension and manual verification
- How to recall a survey
- FAQ: How to merge two contacts' data
- Contacts and Outbox Data Retention Policy
- Date import issue: unsupported date format
- How to clone a survey
- Troubleshooting: Surveys are not being sent immediately
- How to resend surveys on the Outbox page?
- Why do I see my email address instead of the sender's name in Gmail?Due to Google’s safety algorithms for new email addresses, the sender’s e-mail address might be shown instead of the sender’s name.
- Why is there a 2,000 daily survey limit?
- Understanding the Mandatory Survey Question Feature
- Historical Survey Delivery Stats Page