The Companies page will display a list with all your contacts' companies, along with survey scores computed based on the survey responses provided by all contacts in each company.
A company record consists of the following elements:
Here you will see the company's logo, name, and primary domain (learn about primary and alias domains). The company logo and name are enriched automatically based on the company domain.
The next section shows you the number of contacts that were added to this company.
You can hover your mouse over the number, and you will see a tooltip with a short preview of the contacts.
If you click the "View on Audience" link, you will be redirected to the Audience page, which will be filtered to display only the contacts from this company.
You will see one or more tags that are assigned to a company. Tags allow you to segment your companies for easier data analysis.
This section will display one or more survey metrics, with a computed score based on your contacts' survey responses.
IMPORTANT: Only the NPS, CSAT, and CES scores are supported on the Companies page.
For instance, if you've sent only NPS surveys, then you will see only the NPS metric displayed for all companies. However, if you've sent more types of surveys, for example, NPS, CSAT, and CES, then you will see all three metrics displayed for all companies on the list, even if not all of them may have a score in a particular metric.
Each score, per metric, is calculated based on all of the company's contacts, and their last survey response to a survey with that metric.
NOTE: Adding or removing contacts from a company will update the score as well.
Each company has an actions menu, which includes the following options:
Edit company: You can edit the details of the company (name, domain, aliases, etc.) Learn about editing a company's details.
Merge company: If, for example, two company records are actually branches of the same company, then you can merge them together. Learn about merging companies.
Manage tags: This action allows you to create new tags, select existing tags, or remove assigned tags from a company. Learn about managing company tags.
Exclude company: This action will remove/exclude the company from the list, and will unassign it from all the contacts that the company included. Learn about excluding companies.