Each company has a personal profile page that you can access by clicking the name of a company from the Companies page.
The company profile includes the following elements:
Company details
In this section, you will find the company's name and primary domain, which is displayed beneath the name.
A company can have multiple domains associated, which are known as aliases.
In order to view a company's aliases, click the "Show aliases" expandable menu. Learn about primary and alias domains.
The profile also displays the country and city of a company, as well as its industry.
A company's information such as name, industry, or country, will be enriched automatically when the company is generated based on your contacts' domains, or you can specify these details when adding a company manually. Learn about adding companies.
Survey scores
The section with survey scores will display up to three score widgets: NPS, CSAT, and CES.
Performance trend
Below the company details, the Monthly NPS Performance (Last 12 Months) chart shows how the company's NPS has evolved over the past 12 months. If your account runs CSAT campaigns, a second chart with the company's CSAT trend is displayed as well.
Each chart has a calculation toggle in its top right corner:
Month only (default) shows the score calculated from the responses received in each specific month, which makes short-term shifts easy to spot.
Cumulative shows the running score based on each contact's latest response up to that month, following the standard scoring methodology.
A dotted line on the chart marks the average score for your industry, so you can see how the company's sentiment compares to the benchmark.
The performance trend helps you notice a company whose sentiment is gradually declining before it shows up in your overall score.
Tags management
In the company tags section, you can create new tags, choose an existing tag and assign it to a company, or remove any tags that are already assigned. Learn about company tags management.
Actions
The company profile allows you to perform a set of actions, which is similar to the options in the Actions menu on the Companies page.
The menu includes the following options:
Edit company: This option allows you to edit a company's name, location, industry, or domains. Learn about editing a company.
Merge company: If, for example, two company records are actually branches of the same company, then you can merge them together. Learn about merging companies.
Manage tags: This action allows you to create new tags, select existing tags, or remove assigned tags from a company. Learn about managing company tags.
Exclude company: This action will remove/exclude the company from the list, and will unassign it from all the contacts that the company included. Learn about excluding companies.