Survey customization, branding and white-label
By Alex and 1 other2 authors22 articles
- Show a respondent's comment in your Thank You page and autorepliesUse the "Response main comment" merge field and copy icon to turn promoter feedback into public reviews
- Add a dropdown question based on a contact propertyLet respondents pick from the values of one of your contact properties, and manage which values appear in the list.
- Set a Reply-to Address, Cc, Bcc, and Preview Text for Email Surveys
- Customize the "Sent From" field in your email surveysPersonalize your emails
- Getting to know the new Survey Template Features
- Email survey template customization
- Manage survey questions
- Link survey template customization
- Intercom survey template customization
- How to customize "Thank you" page?
- Unsubscribe page customization
- Show smiley faces instead of survey buttons
- Embed survey buttons in your own custom survey template
- Email survey deliverability - set up your own domain
- Configure your DNS records to verify your domain in Retently(Feel free to forward this tutorial to your developers or technical people)
- Merge fields in survey templates and autoreplies
- Send NPS surveys in a different languageStart a new NPS campaigns, create a new survey template and click on the NPS questions to edit it.
- Enable colored score buttonsColored scores will contribute to your customers' responses accuracy and will better reflect their feelings towards your company or product.
- NPS question translated in 33 languagesIt is recommended to keep the default structure of the NPS question while editing it. We recommend you to use one of the translations below.
- Why the survey template is not displayed correctly in Microsoft Outlook
- Data request page customizationHow to customize messages in Retently’s email survey data-request flow, including the request page and access and deletion confirmations. Managed in the template editor’s Unsubscribe section, these pages inherit your…